Annex 1
Performance report
|
Quarter 1 – April to June 2023 |
Quarter 2 – July to Sept 2023 |
Quarter 3 – Oct to Dec 2023 |
Quarter 4 – Jan to Mar 2024 |
|
|
Total FOI/EIR requests received |
375 |
430 |
340 |
479 |
|
Total FOI/EIR requests closed within statutory timescale |
293 |
340 |
312 |
391* |
|
Total FOI/EIR requests closed outside statutory timescale |
82 |
90 |
28 |
29* |
|
Total % FOI/EIR requests answered within statutory timescale |
78% |
79% |
92% |
93% |
|
Total % FOI/EIR requests answered outside statutory timescale |
22% |
21% |
8% |
7% |
|
Total SAR requests received |
38 |
33 |
42 |
56* |
|
Total SAR requests closed within statutory timescale |
23 |
19 |
38 |
40* |
|
Total SAR requests closed outside statutory timescale |
15 |
14 |
4 |
3* |
|
Total % SAR requests answered within statutory timescale |
60% |
58% |
90% |
93% |
|
Total % SAR requests answered outside statutory timescale |
40% |
42% |
10% |
7% |
Annex 1
Performance report
|
Data |
Quarter 1 – April to June 2023 |
Quarter 2 – July to Sept 2023 |
Quarter 3 – Oct to Dec 2023 |
Quarter 4 – Jan to Mar 2024 |
|
Other requests for information types received |
103 |
87 |
76 |
112 |
|
Rights of Individuals requests received |
8 |
7 |
9 |
5 |
|
ICO cases received |
0 |
2 |
0 |
Not yet available |
|
Number of comments received |
262 |
202
|
102
|
124 |
|
Number of compliments received |
84 |
55 |
53 |
Not yet available |
|
Number of concerns received |
1 |
0 |
0 |
Not yet available |
|
Number of “corporate” complaints received |
480 |
364 |
170 |
299 |
|
Number of childrens social care complaints received |
11 |
6 |
8 |
11 |
|
Number of adults social care complaints received |
11 |
6 |
17 |
9 |
|
Number of LGSCO cases received |
4 |
4 |
3 |
Not yet available |
|
Number of HOS cases received |
1 |
3 |
1 |
1 |
*For information - where the figures appear to not add up to the totals, this is due to responses that are still outstanding either due to the statutory timescales for responding being outside of the reporting period or an appropriate extension has been applied and that has not yet been reached. The reasons why the figures for Q1, Q2, Q3 are not showing these discrepancies, is due to this report being brought forward from July 2024, and so it has not been possible to do the calculations as there are cases that have not yet reached either their response or extension deadlines.